APA Style

Panagacos, T. (2012). The Ultimate Guide to Business Process Management: Everything you need to know and how to apply it to your organization (1st). [s.l]: CreateSpace Independent Publishing Platform.

MLA Style

Panagacos, Theodore. "The Ultimate Guide to Business Process Management: Everything you need to know and how to apply it to your organization". 1st [s.l]: CreateSpace Independent Publishing Platform, 2012. Text.