APA Style

Amin, M, J., Rofianto, W. (2013). Peran Switching Cost terhadap Customer Satisfaction,Customer Value dan Customer Loyality (Studi Penelitian Mengenai Peran Swithching Cost Terhadap Pelanggan Operator Telepon Selular) . Jakarta: STIE Indonesia Banking School.

MLA Style

Amin, Muhammad, Johan., Rofianto, Whony. "Peran Switching Cost terhadap Customer Satisfaction,Customer Value dan Customer Loyality (Studi Penelitian Mengenai Peran Swithching Cost Terhadap Pelanggan Operator Telepon Selular)". Jakarta: STIE Indonesia Banking School, 2013. Text.