APA Style

Putra, B, R., Rimadias, S. (2013). Pengaruh Airline Service Quality terhadap Costomer Satisfaction dan Loyalty . Jakarta: STIE Indonesia Banking School.

MLA Style

Putra, Bayu, Ramadhan., Rimadias, Santi. "Pengaruh Airline Service Quality terhadap Costomer Satisfaction dan Loyalty". Jakarta: STIE Indonesia Banking School, 2013. Text.