APA Style
Tjiptono, F., Chandra, G.
(2011).
Service, Quality & Satisfaction
(
3rd)
.
Yogyakarta:
Andi Offset.
MLA Style
Tjiptono, Fandy., Chandra, Gregorius.
"Service, Quality & Satisfaction".
3rd
Yogyakarta:
Andi Offset,
2011.
Text.