<![CDATA[Teori & Praktek CRM (Customer Relationship Management)]]>
<![CDATA[Service Marketing:]]>
<![CDATA[Handbook Set Basic Functional Frameworks:]]>
<![CDATA[Service management:]]>
<![CDATA[Service Management:]]>
<![CDATA[Services Marketing:]]>
<![CDATA[Services Marketing:]]>
<![CDATA[Market-Based Management:]]>
<![CDATA[Pemasaran Jasa:]]>
<![CDATA[Pelanggan Puas? Tak Cukup!]]>