APA Style
Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D.. (2009).
Services Marketing : Integration Customer Focus Across The Firm (5th).
Singapore:
McGraw-Hill.
Chicago Style
Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D..
Services Marketing : Integration Customer Focus Across The Firm.
5th
Singapore:
McGraw-Hill,
2009.
Text.
MLA Style
Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D..
Services Marketing : Integration Customer Focus Across The Firm.
5th
Singapore:
McGraw-Hill,
2009.
Text.
Turabian Style
Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D..
Services Marketing : Integration Customer Focus Across The Firm.
5th
Singapore:
McGraw-Hill,
2009.
Print.