APA Style

Reichheld, Frederick F.. (1996). The Loyalty Effect : The Hidden Force Behind Growth, Profits, and Lasting Value . USA: Harvard Business School Press.

Chicago Style

Reichheld, Frederick F.. The Loyalty Effect : The Hidden Force Behind Growth, Profits, and Lasting Value. USA: Harvard Business School Press, 1996. Text.

MLA Style

Reichheld, Frederick F.. The Loyalty Effect : The Hidden Force Behind Growth, Profits, and Lasting Value. USA: Harvard Business School Press, 1996. Text.

Turabian Style

Reichheld, Frederick F.. The Loyalty Effect : The Hidden Force Behind Growth, Profits, and Lasting Value. USA: Harvard Business School Press, 1996. Print.