APA Style
Reichheld, Frederick F.. (1996).
The Quest for Loyalty : Creating Value through Partnership .
USA:
Harvard Business Review.
Chicago Style
Reichheld, Frederick F..
The Quest for Loyalty : Creating Value through Partnership.
USA:
Harvard Business Review,
1996.
Text.
MLA Style
Reichheld, Frederick F..
The Quest for Loyalty : Creating Value through Partnership.
USA:
Harvard Business Review,
1996.
Text.
Turabian Style
Reichheld, Frederick F..
The Quest for Loyalty : Creating Value through Partnership.
USA:
Harvard Business Review,
1996.
Print.